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It's best to call me in person, I can answer questions directly,
but here are a few of the more common questions. And a little info about our products.
Fire & Smoke Protection
Can I get a camera?
You sure can! We have various options available from doorbell cameras to internal monitoring to high-end stations that record constantly—these are good for businesses. Call me to discuss your options.
Who monitors this? Where are they located?
We use Monitronics Canada to monitor the alarm systems. They are wonderful because they monitor 24 hours a day and are rated and audited highly by the Edmonton Police Department
What equipment do you use?
We use equipment made by Alarm.com.
If the keypad is ripped off, does an alarm still go off?
This question comes because of other alarm systems giving you 30 seconds to turn off the alarm before a signal is sent, thus a crook can circumvent the alarm by ripping off the panel. Ours work differently. With Northstar alarms, the signal is sent as soon as the alarm is tripped. The monitoring station is then notified and will monitor until the signal is turned off by a code entry. If it is not turned off in time, police are notified. So, even if the panel gets pulled off the wall, police are notified (because the code wasn't sent.)
Do you have seasonal specials?
As a matter of fact, I do. For the Holiday season (Nov/Dec 2015) I am offering 3 months of free monitoring, on top of the other discounts like free equipment, discounted installation (at $150), etc.
Who do I call if I have a problem?
You'll call me. I'll give you my cell after install and you call me for problems with billing, installation/change-outs, malfunctions, etc. Whatever happens, I'll take care of, and be an advocate for, you.
How long is the agreement for?
36 months, typically. Though we do occasionally set longer contracts.
Do you have services for senior citizens?
Certainly. We offer alarms, of course, but also health monitoring, fire alarms, carbon monoxide detectors, nanny cams and more. Call me to discuss your individual needs.